CEM Africa 2022 boasts its most exciting line-up of speakers ever. CX executives from the top organisations in Africa will enjoy hyper-focused keynote addresses, educational workshops, panel discussions, and live Q&As at the Century City Conference Centre, Cape Town, on the 23rd and 24th August 2022. 

After two years, delegates at Africa’s premier CX event will be able to meet in-person once again. Tickets for a limited digital programme are available for those who can’t make it to Cape Town.

Well-known international CX experts and local keynote speakers, handpicked for their industry expertise and deep understanding of the CX landscape, will share exclusive content not available at any other CX conferences or workshops in South Africa. This will include actionable takeaways on how to harness innovation to create a customer-centric culture, insights into other trends shaping CX, plus strategies and roadmaps from true case studies from leading brands.

Day 1 will feature educational workshops delivered by industry specialists. Day 2 will feature keynote addresses, panel discussions and live Q&As. To see the full programme, download the agenda and to register, visit https://cemafricasummit.com/attend/

The line-up of 40+ speakers includes:

  • Qaalfa Dibeehi, Dean of Customer experience leadership, Majid Al Futtaim, UAE
  • Stefan Grieben, CEO, Novomind, Hamburg
  • Siva Pather, Managing Director, Nice Systems
  • Brett Butler, Country Manager, RSA, Avaya
  • Charlie Stewart, Co-Founder and CEO RogerWilco
  • Kamohelo Potloane, Head of Customer Experience, Rand Water
  • Julia Ahlfeldt, Customer Experience Professional, CCXP
  • Janine George, Chief Product and Marketing Officer, Carrol Boyes

The keynote presentation by Qaalfa Dibeehi will address some common myths around CX transformation. CX roles are frequently created based on these myths and this can lead to a crisis for CX leaders. Qaalfa will provide a provocative course-corrected perspective and his insights on this topic promise to be fascinating. Majid Al Futtaim is a global conglomerate encompassing retail, hotels, property, grocery, luxury and entertainment businesses. Qaalfa is responsible for building and leading Customer Experience across its operations in Europe, the Middle East and Africa.

“The fascination with ‘artificial intelligence’, ‘automation’, ‘omnichannel’ and other buzzwords circulating in the CX space is juxtaposed against the aim of achieving customer loyalty and winning the hearts of consumers through positive emotional experiences,” says Terry Southam Director of event organisers Kinetic and Vuka Group. “The role of CX should be to break down this tension and revive a customer-centric approach where the consumer is treated as a person and not a statistic.”

Many high-level leaders from major brands have already signed up to attend. “We have in fact already booked double the space for our 2022 edition due to the level of demand,” says Southam.

As at every CEM Africa event, there will be many opportunities to network with some of the top teams and leaders in the CX space both at the event and at the CX Engage party on the first evening.

While much of the content from the main conference will be streamed, the Educational Workshops hosted by industry specialists and end users will not be available online and are another reason to attend in person.

Learn from CX experts and leaders while they hash out ideas and strategies, and share their experiences at CEM Africa 2022 on 23 & 24 August, in person, at the Century City Conference Centre in Cape Town.

CEM Africa’s can-use-it-now agenda and specialist line up will give delegates a solid game plan to map out or refresh their customer experience strategy and activities.

Lead: Nice
Diamond: Avaya, Novomind
Platinum: Zoho
Gold: Immersion, Lifesize, QConnect, Freshworks, Everlytic, Brandlove
Silver: Insider, Rogerwilco, Zimele Technologies, Chatinc
Bronze: Moengage
Partners: hypertext, Bizcommunity, Retail Brief Africa, Media Xpose

Tickets are available here: https://cemafricasummit.com/buy-tickets/

Submitted by Tinkwe Communications